Refunds and exchanges
How to return your purchase
We are happy to accept returns for full refund within 30 days of receipt, provided that we receive the returned item(s) unused, in perfect, resalable condition and in their original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
You as the customer are responsible for the payment of postage/shipping for returns. MICA-MICA will not pay the postage of any unwanted items, unless they are faulty.
Please send your return using a secure and trackable method. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item.
You will receive an email confirming that we have received your return and that you have been credited. Your refund will be credited to match the original method of payment. This will exclude shipping costs (with the exception of faulty items if applicable). Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.
If an order is returned to us by being rejected at the point of delivery you as the customer are responsible for the charge that we will be invoiced by the courier to receive the return, and it will be deducted from the value of your refund.
Customs duties, bank charges and taxes are non refundable outside of the EU. However, you may be able to claim these back by contacting your local customs bureau.
Any discounts applied to an order, reliant on a specific spend amount, will be deducted from the refund automatically when it is processed.
We only replace items if they are faulty.
Goods are classified as faulty if they are received damaged. Please contact us within 14 working days of receiving your order if your item has been delivered in a faulty state, with photos/videos of the fault. Unfortunately we are unable to proceed with a claim if photographic/video evidence is not received. Queries placed outside of this timeframe may not qualify for a refund. If we do receive notification within this time frame, we will process an exchange for any faulty item received.