Shipping and delivery
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
All our products are shipped with DHL tracked delivery. You will receive a shipment confirmation email including tracking number once your order has shipped.
We offer international shipping on all our products. From experience we know the following delivery times are to be expected:
- Germany 2-5 days
- Europe 3-10 days
- United Kingdom 5-15 days
- USA 10-20 days
- Canada 10-20 days
- Australia and New Zealand 15-25 days
- Rest of the world around 25+ days
We offer free shipping on all orders above 50€ in Germany and above 100€ worldwide.
For all orders below 50€ in Germany and below 100€ worldwide, shipping prices using DHL tracked delivery are as follows:
- Germany 4.95 Euro
- Europe (incl. Switzerland) 9.95 Euro
- United Kingdom 13.85 Euro
- USA and Canada 22.95 Euro
- Australia and New Zealand 35.95 Euro
- Rest of World 35.95 Euro
Customs, Duties and Taxes
MICA-MICA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and loss
MICA-MICA is not liable for any products damaged or lost during shipping. If you have not received your order or received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.